PAYMENT

What forms of payment are accepted for the MUVE Shop online purchases?
We accept Paypal and all major Credit cards, you can pay with your credit or prepaid card as a PayPal guest.
For any further information check the PayPal website: http://www.paypal.com

Will my order include an invoice?
Yes, the invoice is enclosed with all orders.

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SHIPMENT

How much is the international shipping?
You can find your shipping rate in a useful chart in the Shipping box.
When you place your order insert your data in “Estimate Shipping and Tax” and the rate will be automatically calculated before the checkout.

Which countries does MUVE Shop deliver to?
We deliver to most countries around the world, from Italy, to the rest of Europe, Asia, America, Africa and Australia.
For further details please have a look to the Shipping page or email us.

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PRIVACY

Is my information secure using MUVE Shop?
Yes, we use the latest technology to ensure your information is secure.
To get more information, visit our Conditions page (privacy policy).

How will my information be used?
We guarantee your privacy. We only use the information you provide to process your order and to update our administration, not for any other commercial purpose or non-commercial nature unrelated to the Fondazione Musei Civici di Venezia, without your prior permission.
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SALES OF IMAGES

How do I purchase an image and its usage rights?
it's possible to select one or more images among those included in the catalog available on MUVE Shop and for each image you can buy one or both formats, and even different rights to use, within the same purchase. Each license comes with the image at the same resolution as shown on the website, but in the case of different use, you can also buy a single license for images previously acquired.

If I cannot find the image or the license I need , how can I do?
The list of licenses available online has been designed to meet standard requests. For diverse needs than those proposed, it is necessary to apply directly to the Photographic Archive of the Fondazione Musei Civici di Venezia, who can be contacted via email at archiviofoto@fmcvenezia.it or by calling the number +39 041 2405211.

What are the steps to proceed with the purchase and download the images ?
1 ) Select the picture in the catalog and then the license required for the destination that suits your needs (you can select different sizes and licenses at the same time) . Click ADD TO CART to proceed with the order.
2 ) To buy a picture, you need to register on MUVE Shop. Unlike other products on MUVE Shop, you cannot complete the purchase of the images without being registered by using the function "Check out as a guest ".
3) Once you have completed the check-out phase, the link from where you can download the image (for a maximum of 3 times ) is available within the MY ACCOUNT > "My downloadable products" in the MUVE Shop. In addition, the system will send an email to the address indicated with the same link .
4) After payment is received, we will send you the invoice.